Because our products are sold and shipped by Amazon.ca, returns and refunds are handled by Amazon.ca and follow Amazon.ca's return policy. We don't offer a separate return policy or guarantee.
How to return an item
- Go to Your Orders on Amazon.ca.
- Find your order and choose "Return or replace items".
- Follow Amazon's steps. Amazon will tell you whether the item is eligible, how to send it back and when your refund will be issued.
- Amazon.ca: About Our Returns Policies
- Amazon.ca: Return Items You Ordered
- Amazon.ca: Returns & Refunds help
Refunds
Refunds are issued by Amazon.ca to your original payment method, according to Amazon.ca's policy.
Contact us
If you have a problem with one of our products, or a question about a return, we'd like to hear from you. Contact us at info@aspentrading.ca or (647) 917-0841 (Monday to Friday, 10am–6pm ET) and include your Amazon.ca order number if you have it. We reply within 2 business days.
Nothing on this page limits any rights you have under applicable consumer protection law.